Refund and Returns Policy
Refund and Return Policy for MyCarInc.pk
Last Updated: [Sunday, 8 December 2024 ]
At MyCarInc.pk, we aim to ensure your satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return policy below.
Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
Certain goods are exempt from being returned. These include:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
How to Complete Your Return
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds will be granted:
- Books with obvious signs of use.
- Opened CD, DVD, VHS tape, software, video games, cassette tapes, or vinyl records.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there is often some processing time before a refund is posted.
If you’ve completed all these steps and still haven’t received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [email protected] and mail the item to:
CCA 19K, DHA Phase 1, K Block, Lahore, Pakistan
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, and they will be notified about your return.
Shipping Returns
To return your product, you should mail it to:
CCA 19K, DHA Phase 1, K Block, Lahore, Pakistan
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions related to refunds and returns, please contact us at [email protected].
